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Why is the team working together? What is the outcome? What is the timeline? Why is each person essential to the team?

Trust is the essential ingredient for leadership success.

In successful teams , each person can answer these questions without any ambiguity. If you are actively moving a top priority project forward, you might need short, frequent meetings to stay on track. If you are a team that manages long-term initiatives, perhaps meeting for a longer period once or twice a month is relevant.

Assess your meeting structure at least once a year and revise it to meet the current needs.

Leading Virtual Teams: Best Practice Insights

Have clear baseline expectations about being on time, absences, multi-tasking, and meeting follow-up. Be very clear with the team about these items. Is your norm that the start time is when people call-in, but are still getting coffee, running to the bathroom, and wrapping up the email from their last meeting?

Or is the start time when everyone is ready to go?

Build and Lead Successful Virtual Teams

If someone is absent, how do they communicate and get caught up? Are decisions made if people are not present? Is multi-tasking expected or does everyone need their attention on the conversation? What happens after the meeting? Are notes sent out?

Leading Virtual Teams: Best Practice Insights | Deloitte Australia | Human Capital

There is not one right answer. You and your team need to create the baseline understanding of what works for you. Do not make it overly complex. Design these expectations so they work for you. As the leader, you must also role model these expectations with an extraordinarily high level of integrity. Set and communicate boundaries. In different time zones, the work days do not always align. When can people take a break from responding to emails?

Are there any days or times that everyone is expected to be offline to promote balance and wellbeing? One pitfall is to feel like you need to use the latest-and-greatest technology all the time. You need to use what works for your team. Yes, there are great project and team management platforms out there Trello , Asana , Basecamp , Slack , Freedcamp , and more , yet if your team thrives on shared Google Drive spreadsheets, fine. One of the best advances for virtual teams is the ease of video conferencing. This raises connection and accountability exponentially. This is good when it helps you avoid making too much of a small frustration.

Each person on the team needs to resolve issues that come up responsibly and directly, for the sake of the team.


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In order to be an effective virtual team leader or team member, it requires an even higher level of self awareness, self discipline, and self motivation. When we all get to the office by 8: When we work remotely and manage people at a distance, we need to know ourselves very well to stay focused, to handle issues that come up proactively, and nurture positive relationships with the team members. Leadership , Virtual Teams.

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Servant Leadership in Action—Chapter 7: My organization, consulting and research firm Great Place to Work, has spent more than two decades studying and celebrating the best workplaces around the world. Since we have produced the annual Fortune Best Companies to Work For list as well as other best workplaces lists. We, along with other scholars, have documented the way the Best have outperformed peers in terms of profitability, revenue growth, stock performance, and other key business measures.