We now offer compensation payment to your Amazon account. Select Amazon account balance in the repayment options and sign in to your account.
To do so login and grant access using your amazon email address. You have the option to associate these details with your Southern account to speed up this process in future. Once your claim is processed we will reimburse your Delay Repay claim directly into your Amazon account balance. National Rail vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets. You can also exchange National Rail vouchers for cash at any Gatwick Express, Great Northern, Southern or Thameslink ticket office, as long as they were issued by one of these four train companies.
If you are a Season Ticket holder, you may be entitled to claim enhanced compensation.
Train times & tickets
Enhanced compensation may be available if your train is delayed by 30 minutes or longer for 12 days or more in a reporting period. Some of these payment methods will fail if you do not provide accurate information.
Here are some top tips to avoid a failed payment:. Delay Repay compensation We know how frustrating train delays can be, and we do our best to keep you moving.
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What is Delay Repay? If you're claiming by post, send your form to: Apply for Delay Repay online. More On Northern Rail Transport. News all Most Read Most Recent.
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Delay Repay - claim compensation for a delayed journey
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- Fewer than half of Northern services arrived on time in the 12 months leading up to November.
- Passenger Rights to Refunds & Compensation.
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